Job Description Summary

=== BE PART OF SOMETHING BIGGER! ===

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

We have an exciting opportunity for a Customer Service Representative to join our team in Crawley on a permanent basis.

Job Description

Main responsibilities will include:

• To gain our customers confidence, loyalty and business through the efficient and effective processing of customer orders and queries
• Up sell & cross sell products & customer account management
• Achieving and maintaining the highest level of procedural efficiency, customer satisfaction and wellbeing
• Order processing in JD Edwards, ensuring that all orders are processed accurately and in a timely manner (within 24 hours) and filed in accordance with Customer Care procedures and standards
• Support of BDI Sales Team, taking first line queries and resolving in a timely manner
• Management of the Customer Service email inbox, responding to queries from both internal and external customers, setting and delivering on expectations
• Returns processing; arranging collections, receiving and sending stock from Crawley office, ensuring that all returns are processed and closed promptly
• Build and maintain positive customer relationships, and proactive account management
• Responding to customer calls relating to orders, including Consignment and Sale or Return, queries, including price, special promotions, general enquiries
• Processing Lot Traces to ensure accurate visibility of Bard stock at all times
• Management of Consignment requests, including setting up new accounts, setting stock levels, ordering consignment stock and administration of consignment agreements when changes occur.
• Coordinating consignment stock counts, logging and timely resolution of queries
• Monthly reporting of all stock due to expire; communicating with our internal and external customers and coordinating the collection and return of stock to either the office or to the EDC
• Management of Sales or Return requests; processing orders, arranging deliveries directly with customers

About you

To be successful in this role you will be able to demonstrate the energy and ability to drive the sales process; up selling and cross selling by recognising the opportunity. You will consistently demonstrate a customer centric approach and identify areas of opportunity for both customer experience improvement and increased revenue, and be able to work within strict work processes and procedures.

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

GBR Crawley

Additional Locations

Work Shift