Job ID R-395121 Date posted 26/04/2021 BACK TO SEARCH RESULTS Apply

System Support Engineer 1

Job Description Summary

Job Description

Are you customer-focused? Are you passionate about medical devices and diagnostic instrumentation?

As a System Support Engineer 1, you process the corresponding information in the service management system. In such a way that it is clear to all involved, what the problem is, what measures have been taken, and what the current status is.

Your main responsibilities:

  • Answer inquiries for technical assistance by telephone, chat and email and identifies customer problems, and troubleshoots instrument issues of basic to moderate complexity with limited assistance.
  • Document customer interactions in a complete and accurate manner through the service management system.
  • Closely follow up on ongoing service interactions with customers.
  • Leverage additional tools to resolve issues such as merged reality and remote system access.
  • Promote and ensure a culture of privacy and security related to PHI according to HIPAA and GDPR stipulations.
  • Manage a high degree of customer satisfaction by instilling confidence in BD products and services.
  • Working in a fixed 5-shift schedule is part of the task to guarantee a 24/7 service. You will of course receive extra benefits.

As our future colleague

You typically require a technical bachelor’s degree / MBO degree or a degree in another relevant field. In addition, you have proven experience at a technical Helpdesk or at a Service desk.

  • You have affinity with mechatronics and machine control.
  • You have (some) IT skills (plus!).
  • You are proficient in English.
  • You are analytical and have excellent problem solving skills (technical).
  • You are stress resistant and quality conscious.
  • You are customer focused and you have excellent communication skills.
  • You are organized and structured!

Our Offer

A professional challenge in a highly motivated team, a global environment and with long-term perspectives. A familiar working atmosphere in an innovative environment where your opinion matters. Diversity characterizes our corporate culture, and we are convinced that it makes us a stronger team. We value each person as an individual with their abilities and needs. In this sense, we welcome applicants who wish to work part-time, people with severe disabilities and applicants of any gender.

If you’re a team player who is passionate about healthcare, and we’ve just described your career aspirations click on the “APPLY” button and send us your application in English.

Primary Work Location

NLD Drachten - Marconilaan

Additional Locations

BEL Erembodegem - Dorp 86, BEL Olen, BEL Temse - Laagstraat, ESP Almaraz - Ctra. Nacional, ESP Barcelona, ESP Huesca - Fraga, ESP Malaga - Camino de Casabermeja, ESP San Agustin del Guadalix, FRA Chateaubriant - bis rue de la Renaissance, FRA Le Pont-de-Claix Cedex, FRA Parkile, FRA Rungis Cedex - Bâtiment Londres, FRA Saint Barthélemy d'Anjou - Rue Maurice Geslin

Work Shift

NL CSD WK8 (Netherlands)
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