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Job ID R-455967 Date posted 23/11/2022 BACK TO SEARCH RESULTS Apply

Athena 2 - Business Reporting Workstream Lead - Customer Facing & Shared Services

Job Description Summary

The role of the Athena 2 Reporting Lead- Customer Facing & Shared Services is to serve as the person responsible for driving the business requirements collection and rationalisation, functional design, deployment and change management of the Athena 2 Program in EMEA for the Reporting Workstream for Customer Facing & Shared Services areas. This encompasses Commercial Operations, Finance, Technical Services and Procurement.

Job Description

opportunity Summary

The role of the Athena 2 Technical ServicesReporting Lead- Customer Facing & Shared Services is to serve as the person responsible for driving the business requirements collection and rationalisation, functional design, deployment and change management of the Athena 2 Program in EMEA for the Workstream for Customer Facing & Shared Services areas. This encompasses Commercial Operations, Finance, Technical Services and Procurement.

This individual will serve as a point person to the Athena 2 program team members to define, plan and execute all the activities required to ensure Business continuity and data-driven decision as part of Athena 2 Program implementation.

This encompasses to

  • understand the changes in processes, organization and system that will impact BD capability to report and measure Key Performance Indicator
  • Define the business requirements to ensure business continuity and performance
    • Identify current reporting needs and associated KPIs, frequency, users etc. and impact on global reports
    • Identify data need for the application utilizing S4 data (Ex. SFDC, RECODE, etc.)
    • Seek consulting help to define the future reporting strategy
  • Formalize Functional Specifications
  • Reporting enablement for the business
  • Define test & deployment plan
  • Support hypercare

This is a great opportunity for someone to drive a complex project, involving state-of-the-art technology to a successful completion, and to help build the foundations for a global platform that will enable a smarter future for BD byand to support business in making data-driven decision.:

The scope will include to work in close relationship with Business Process Enablement team, Workstream SME, Deployment lead, People and Readiness workstream, TGS and technology partners.Supporting Commercial Excellence

  • Simplifying Compliance
  • Optimising Logistics

This key position reports directly to the Athena 2 TGS Reporting Lead.

JOB RESPONSIBILITIES

The objective of this role is to actively partner with the Business & TGS stakeholders to deliver the workstream’s requirements.

Primary responsibilities in partnership with business counterpart will include:

  • Drive the requirement capture and identify which process steps the requirements are supporting.
  • Identify audience for the requirements
  • Rationalize the reporting requirements by leveraging what exist today and what is available in standard S/4 Reporting capability
  • Drive governance to arbitrate and align requirements
  • Ensure requirements and functional specifications are complete and accurate by liaising with Workstream SME, business process owner and report owner
  • Define prioritization of requirements
  • Drive resolution of questions build team may have
  • Define testing scenario and script
  • Support Key users in the execution of the testing
  • Support the training of Super Users in relation with report owners
  • Define and execute the Cutover plan, including Data Migration and Ramp up / Ramp down activities if any
  • Hypercare support.

QUALIFICATIONS & EXPERIENCE

The ideal candidate will bring a combination of strategic understanding, both business and technology experience, exceptional relationship building skills and solution-oriented mindset together.

In addition, this person should also possess:

  • 7+ years of experience in SAP Service Management / Customer service functionality, including:Data Analytics and Insights including experiences of :
    • Complex project implementation,
    • Implementation of reporting use cases
    • Ideally Service notificationsSAP BW/4 implementation
    • Data Flow and PowerBI implementation
    • Warranty management
    • Service orders / Service contracts
    • Repair order management
  • Ability to influence and break down silos within an organization as well across organizations
  • Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
  • Ability to communicate complex business / technical challenges in a simplified manner
  • Must be a leader who can influence stakeholders in written and oral communications
  • Must have experience and knowledge of change management principles and methodologies and have the ability to formulate new programs to generate excitement and engagement
  • Familiarity with continuous improvement and project management approaches, tools, and phases 
  • Exceptional ability to lead change using positive and collaborative methods
  • Highly collaborative work style which includes working effectively across all organizational levels
  • Experience working in a highly matrixed organization and in overcoming ambiguity
  • Leading by example, mentoring, and motivating others all around you
  • Superior analytical, evaluative, and problem-solving abilities
  • Excellent judgment and decision-making
  • Able to align and work with diverse global stakeholders
  • Strong humility, listening, creativity, and negotiation skills
  • Accept ownership

education

Bachelor’s degree in business or a related field is strongly preferred. Master’s degree highly desirable. Educational certificate or training in a process methodology is a plus.

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

CHE Eysins - Business Park Terre-Bonne, FRA Le Pont-de-Claix Cedex, GBR Winnersh - Eskdale Road, POL Wroclaw - Legnicka

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