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Job ID R-433391 Date posted 29/03/2022 BACK TO SEARCH RESULTS Apply

European Scientific & Training Support Specialist

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 75,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Our vision for Biosciences at BD

BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.

About the European Scientific and Training Support Specialist BD Biosciences

The postholder willbe a member of the European Scientific & Training Support Organization, an international team with strong scientific and also training backgrounds, with a high commitment to support our customers.

The team is dedicated to supporting scientists and clinicians mainly in Europe as well as in the Middle East and Africa on products, instruments, software, and applications, with a focus on flow cytometry, immunology, and single-cell multiomics.

The position reports to the Manager, European Scientific and Training Support Center, Erembodegem.

The job is office-based in Erembodegem, Aalst, Belgium. BD adopts a flexible way of working and for this position, working from home will be possible some days per week.

Main responsibilities will include

Product, instrument, software, and application support:

  • You provide high-quality application and scientific support to our customers as well as internal colleagues (sales representatives, application specialists, field service engineers, marketing) on products, applications, instruments, and software from the entire BD Biosciences portfolio (flow cytometry, clinical laboratory diagnostics, multiomics, life sciences research).

  • You give customer presentations, webinars, workshops, seminars, product- and instrument demonstrations.

  • You contribute to European or global support projects.

  • You support marketing and sales by assisting in new product launches and marketing activities.

  • Interaction is typically via email, phone, chat, and remote software solutions, but may also take place at client sites or at conferences, with occasional travel required.

Training

  • You conduct instrument, software, reagent, and application training primarily at the European Training Center in Erembodegem, via remote solutions, or occasionally at customer sites.

  • You will contribute to the creation and maintenance of training content.

  • You will assist in organizing and maintaining the operations of the European Training Center in Erembodegem.

General tasks

  • You develop and maintain a high level of expertise in reagents, applications, and software content.

  • You will capture, maintain, and document all customer data and customer interactions in the appropriate CRM systems and databases.

  • You participate in the creation and maintenance of the knowledge database.

  • The Specialist supports intensive collaboration and exchange with the various functions of the BD organization.

  • Acquires new business contacts within the scope of support activities, passing on leads to the sales organization.

  • Contributes to simplifying and improving the system and business processes for growing efficiency and to achieve customer satisfaction.

About you

  • You have a master’s degree or PhD/MD in biological or medical sciences or equivalent life sciences-related field, combined with experience in immunology and flow cytometry.

  • Experience in clinical applications of flow cytometry or in multiomics/genomics applications is an advantage.

  • You have practical laboratory hands-on experience in the use of flow cytometry. You can design, perform, and analyze a multiparameter flow cytometry experiment, including setting up accurate controls and adjusting instrument settings.

  • You are proficient in English and another European language. The French language is a plus.

  • You have sound computer skills in standard Microsoft 365 applications.

  • You understand yourself as a service provider, have goal-oriented thinking and effective analytical and problem-solving skills.

  • You are committed to providing your customers with the best possible support to ensure customer success.

  • You are professional, friendly, and courteous in your interaction with customers and have high social competence in dealing with colleagues at different levels.

  • You have the capability to work in autonomy, with high team spirit and in a multicultural environment.

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

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