Senior Internal IT Consultant
Job Description SummaryAs Senior Internal IT Consultant you are responsible for driving and shaping the requirements as well as the delivery of Technology & Global Services (TGS) solutions for:
• Customer Experience for EMEA Customer and Technical Service
You will serve as a point of contact for BD's leadership.
In addition, you collaborate with internal and external experts to ensure that Benelux and Customer Experience functions are proactively provided with strategic leadership. This is a great opportunity for someone to facilitate bringing the appropriate technology, process and workplace solutions together as they contribute to the commercial agenda of BD.
The objective of this role is to actively partner with Benelux and the Customer Experience functions, customer & technical service, to understand their strategic priorities and work to identify ways that TGS can support and advance those objectives. Primary responsibilities will include:
Develop a deep knowledge of Benelux and Customer & Technical Service including key driver goals, short- and long-term roadmaps, key personnel, etc.
Establish and earn value-adding, strategic partner relationship maturity for yourself and for the entire TGS function
Partner with Benelux and Customer Service & TechnicalService leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into roadmaps and priorities.
Think strategically by identifying opportunities and the best-suited ways for Benelux and Customer Experience functions to adopt them.
Manage and facilitate TGS’ partner teams to ensure delivery provides the desired outcomes
Work with other TGS Business Partners and TGS’ Core Areas of Delivery to ensure that solutions are not siloed and that they are informed by, and are integrated with, BD’s enterprise roadmaps.
Ensure project and initiative progress, conduct analysis, prepare appropriate solution direction, and manage the work. Provides consistent and effective communication. This includes managing escalation and avoiding risk.
Measure and communicate value realized on a periodic basis through defined and agreed-upon metrics and supporting analysis
Serve as a continuous connector. Energized by a role that is focused on partnership and facilitation. Operates through the lens of what can we do to simplify and improve things.
The ideal candidate will bring a combination of strategic understanding, both business and technology experience, exceptional relationship-building skills and a solution-oriented mindset together.
10+ years of experience in a business including work in a technology function
Ability to influence and break down silos within an organization as well across organizations
Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
Ability to communicate complex business / technical challenges in a simplified manner
Must be a leader who can influence stakeholders in written and oral communications
Must have experience and knowledge of change management principles and methodologies and have the ability to formulate new programs to generate excitement and engagement
Familiarity with continuous improvement and project management approaches, tools, and phases
Highly collaborative work style which includes working effectively across all organizational levels
Experience working in a highly matrixed organization and in overcoming ambiguity
Able to align and work with diverse global stakeholders
Strong humility, listening, creativity, and negotiation skills
Having experience with Technical service and customer service is a plus
Bachelor’s degree in business or a related field is strongly preferred - Master’s degree is a plus
Educational certificate or training in a process methodology is a plus
What can you expect from us?
A varied function with international contacts within a company with an important social contribution in a value-driven organization.
An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop.
An attractive remuneration package
Interested? Hit the "apply button"!
Primary Work LocationBEL Erembodegem - Dorp 86
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