Job Description Summary

Job Description

EMEA Technical Service Leader - BD Interventional 

Belgium/Erembodegem

Germany/Heidelberg or field-based

A superb, wide-ranging technical service career development role with BD, a global leader in Medical Technology.

BD is a global medical technology company focused on improving drug therapies, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines.  BD provides an environment which enables our highly talented workforce to be the best at their professions. We are always seeking people who have a passion and commitment to join our Company on its journey to ‘advancing the world of health’.

Summary:

This position is a regional asset responsible for overseeing the delivery of BD Interventional’s (BDI) technical services strategy across EMEA. The Technical Service Leader will work directly with regional, country, and segment leadership to ensure service programs and initiatives are coordinated, communicated, and executed in a manner to drive service growth and ensure world class customer experience.

The EMEA Technical Service Leader will oversee all aspects of service delivery.  The position is responsible for coordinating with global and local teams for executing the long-term regional and global vision for service and repair (S&R).  The EMEA Technical Service Leader will work with BDI Commercial, Financial, and S&R leaders to develop and oversee the delivery of commercial service offering and initiatives.  He will assist in planning and managing broader BD integration activities. 

The Technical Service Leader will work within the global framework to identify and guide the qualification of any new service operations within the region.  The position will report key S&R metrics on a monthly basis.  He will provide assistance in reporting the region’s service financials to the BDI segment and to leaders within EMEA. 

This position is the EMEA region's focal point for all S&R activities and actions.

Essential Functions and Responsibilities:

• Develop a detailed project plans to monitor and track progress including key milestones that impact commercial, financial, and operational aspects of S&R

• Coordinate internal resources and third parties/vendors to execute service strategy

• Work within the geography to identify solutions for improving service delivery and customer experience, and driving growth and cost reduction

• Work with Executive Leadership and Finance team to report on BDI S&R financial performance

• Work with the Global S&R organization to ensure service readiness for all products supported within the region

• As necessary, lead or support integration activities

• Partner with the Regulatory Affairs teams to ensure compliance with all regulations and guidance that impact S&R

• Support lifecycle initiatives, recalls, and field actions

• Coordinate with country teams to ensure third parties / vendors are performing in accordance with the global and regional standards for S&R

• Report service metrics to stakeholders

• Create and maintain comprehensive project documentation

Quality Specific Functions:

• Ensure S&R operations comply with and can actively manage compliance with BDI’s Quality Management System, specific Quality policies, and applicable laws and regulations as they apply to both manufacturing and service and repair

• Coordinate with the Quality organization to help ensure complaint handling and post market surveillance activities are performed in accordance with BDI requirements

• Report any quality or compliance concerns immediately to the Quality organization

Qualifications / Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Five (5) to ten (10) years of experience in service or commercial operations

• BS/BA degree preferably in a technical field of study

• Demonstrated experience leading and managing projects

• A minimum of two (2) years of experience in the healthcare industry

• Understanding of regulatory processes related to product manufacturing, servicing, and distribution

• Knowledge of quality systems and experience with ISO 13485 and 9001 certification

• Experience developing and tracking budgets

• Proficient in the use of a personal computer with intermediate level of keyboarding skills, MS Excel, MS Word, and MS PowerPoint

• Team oriented, with effective communication and interpersonal skills

• Strong problem-solving skills

• Ability to manage and prioritize multiple deliverables under tight deadlines

• Ability to work in a matrix organization

• Lean Six Sigma background is preferred

• Recent completion (2018 or later) of project management refresher training such as PMI/PMBOK, Agile, Lean is preferred

• Fluent English (reading, writing, verbal)

• Travel up to 50%, as dictated by the needs of the business

To ensure the safety of our associates, BD supports remote work where possible. This position is based in the listed location, but is temporarily remote-based due to Covid-19. We are continuing to monitor the situation and follow local governmental guidance to advise when is the right time and safe for our associates to return to their BD work location.

It’s a superb, all-round technical service career development role with a world leader in medical devices.  So if this describes you and your aspirations, then please click on the APPLY button.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our Talent Pool here: https://emea.jobs.bd.com/#jobs-alerts-wrapper

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