Job Description SummaryEnsure the complaint process is managed end-to-end by meeting internal and external expectations for all complaints related to BDM-PS products. Driving the complaint process to be a center of excellence with customer satisfaction on investigation and complaint closure.
Expert in technical skills and six sigma to drive to a root cause and corrective actions Applies critical thinking and balances best practices with practical application Understands and advises on complaint triage decisions Leads a team and/or directly completes corrective actions for identified issues (including effectiveness checks) Mentors other investigators at all BDM-PS sites and ensures process effectiveness with all associates Trainer for investigators – continuously manages qualification of investigators Understands products and packaging functions and how the products are used by customers Overall understanding of manufacturing process for each type of product and connects results of manufacturing process (control plan) to a complaint Perform tasks, as assigned, within the electronic Global Complaint System (GCS) Interacts with product development teams to establish Complaints Package for transferring new and major product design changes from development team to the complaints team Support the portal through Salesforce.com (SFDC) for complaint entry and customer interface Works with Quality Engineering to link complaints to the risk management file Supports post market surveillance process by performing trend analyses, proposing, and leading actions Identifies and supports continuous improvement topics for BDM-PS and customers
Primary Work LocationFRA Le Pont-de-Claix Cedex
Additional LocationsGBR Swindon - Dorcan, HUN Kornye - Uveggyar, MEX Cuautitlan Izcalli, USA NE - Columbus (East)
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