Customer Service Representative (Permanent Posting)
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Our vision for Customer Service at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.
About the role
As customer service representative reporting to our Customer Service Supervisor, will work in the customer service team and among your main responsibilities you will be able to manage customer inquiries, e-mails, service claims and also provide full support to back office activities. Strong relationship skills, problem solving orientation, dynamism are key abilities.
Main responsibilities will include:
- Troubleshooting towards internal and external clients
- Ability to deal with complex scenarios
- Follow up of the orders
- High command of Microsoft Excel
- Proficiency in English
- University Degree or Diploma is required.
- Relationship skills, problem solving orientation, dynamism are key abilities.
- Previous experience in a customer service dept would be much appreciated
Click on apply if this sounds like you!
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
To learn more about BD visit https://emea.jobs.bd.com/
Primary Work LocationITA Milano - Via Enrico Cialdini
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"I like being able to make a difference. Working at BD is an opportunity where the products save lives every day."
Current Employee - Anonymous, Limerick