Back Office Coordinator, Technical Services
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Reporting to the Regional Service Manager, West Africa, this role is primarily responsible for building, implementing, and executing support strategy of BD FACSPresto™ near-patient CD4 platform in West Africa. By the central objective of this position, building a comprehensive understanding of point-of-care testing, market dynamics, and customer needs in order to help build the most effective support strategy for the business’ point-of-care instruments is essential. More importantly, the associate will act as a liaison between BD, in-country distributors, and mainly as the ‘face’ and primary point of contact (‘one-stop shop’) between business and end-users. In the medium- to long-term, the goal is to build capacity to lead all aspects of point-of-care coordination at a distributor’s level as may be determined by business dynamics.
Other Key Responsibilities
Collect all market(ing) intelligence needed to support the decision-making process with respect to the deployment of business strategy
Supervise ongoing market activities, customer experience, inventory levels, etc. to discern trends, patterns, and behaviors that may be essential in optimizing our marketing and support strategy
Ensure that optimal equipment utilization is met through timely pro- and reactive communication with customers
Prepare and provide complete analysis of data from the Technical service system (SMX, Qlik sense, etc) for performance management across. Support Technical Service on TS Back office Operations (i.e Service MAX data Management, Spare Parts, Quote and Revenue)
2 years’ proven success in active customer-facing and communication role in French and English
Preferably in the Medical Diagnostic and/or Pharmaceutical environment. Working experience with spreadsheets, dashboards, statistical programs, or similar computer experience
Coordinate all support activities to enable the fastest response and solutions to customer problems
A Bachelor’s degree or relevant qualification in customer service, administration, Analytical Studies or commensurate work experience
Interpersonal skills and strong communication in both English and French
Strong organizational and planning skills as well as strong analytical skills & familiarity with spreadsheets. Motivated, innovative, and results- and solutions-orientated person
Must be a strong teammate, comfortable to interact with various business functions!
Ability to work independently with minimal supervision while being diligent, persistent, and patient when dealing with customers; ability to form and sustain customer relationships
Proven understanding on Microsoft tools (i.e Excel, Powerpoint, Work).
Why join us?
A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
To learn more about BD visit https://emea.jobs.bd.com/
Primary Work LocationGHA Osu - Secant Tower
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Current Employee - Anonymous, Limerick