Customer Service Representative(Onsite)
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
As Customer Service Representative you will be responsible to process Sales Orders, GRVs, Consignment Billings, Consignment Replacements and Credits. Take ownership of customer issues by handling and following through on customer service claims and queries. Provide professional customer support and ensure customer satisfaction. Role is office based in Johannesburg BD offices.
Other Key Responsibilities:-
Processing orders, GRVs, Consignment Billing, Consignment Replacements and Credit Notes
Receive, Capture, Troubleshoot, Resolve and Feedback on customer service claims
Maintaining a positive, empathetic, and professional attitude toward customers always.
Take ownership of customer issues and respond promptly to customer inquiries and queries.
Troubleshoot problems and see them through; escalate unresolved issues to the appropriate internal teams and managers
Communicate/ Collaborate and Coordinate with colleagues and managers as necessary.
Communicate with customers through various channels.
Keeping records of customer interactions, transactions, comments, complaints and compliments
Providing feedback on the efficiency of the customer service process.
Build sustainable relationships and engage customers by taking the extra mile.
Ensure customer satisfaction and provide professional customer support.
Meet personal/team qualitative and quantitative targets
Work with the warehouse regarding deliveries, stock availability, stock receipts and stock discrepancies
Master the use of JDE, Surgicom, Orderwise, PowerBI, SFDC, MS Teams, Excel, Word
National Dip (NQF 6) Logistics/ Supply Chain/ Business Management/ Commerce or equivalent or higher
3 – 5 years in customer service environment and Experience within the Healthcare/ Pharmaceutical/ Medical Devices will be and advantage
Proven experience in MS Office, Outlook, JD Edwards and/ SAP HANA will be advantage
Fluent Verbal, Written and Listening Skills (English)
Supervisory/ Team Leader experience will be an advantage
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively, Ability to honor deadlines
Self-starter and customer centric
Attention to detail
Strong organization and record maintenance skills
Works under pressure
Proactive approach to support
Why join us?
A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
To learn more about BD visit https://emea.jobs.bd.com/
Primary Work LocationZAF Sandton
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"I like being able to make a difference. Working at BD is an opportunity where the products save lives every day."
Current Employee - Anonymous, Limerick