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Job ID R-440963 Date posted 29/06/2022 BACK TO SEARCH RESULTS Apply

Service Business Analyst, MMS EMEA (remote)

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Our vision for Medication Management Solutions at BD

With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

About the role 

As Service Business Analyst, MMS EMEA, you will be a critical member of the EMEA Commercial Excellence team and will be responsible for performing a wide range of tasks to support the growth of the Dispensing service business.

Main responsibilities will include:

  • Collaborate with commercial and Global Customer Service (GCS) teams to maximize service revenue and streamline/simplify processes to optimize performance

  • Building databasesand processes to monitor and optimize service contracts and revenue

  • Optimize performance,renewal cycles, forecasting accuracy, etc.

  • Identifying opportunities to grow service revenue and attachment rates

  • Coordinate with regional, platform, GCS, and other teams (e.g. IT) to optimize the processes and systems used to manage service contracts

  • Work with GCS to create a governance model for the cross collaboration between Commercial and GCS teams

  • Developing and running regular reports and dashboards to monitor performance

  • Perform root cause analysis for break fixes and identify permanent resolutions thru software fix or business process change

  • Gather userrequirements and design solutions on the Salesforce.comand other platforms to address them

  • Communicating actionable insights to senior leaders on a regular basis

About you

To deliver the performance that we are looking for, we need a degree-level educated professional with a proven experience working in analytical data management with cross-functional and cross-cultural teams, ideally within a multinational corporation (experience in Medical Devices is not required though it would be a plus).

A very strong communicator, you are able to translate data into meaningful recommendations to share with the business. Analytical and data management skills are your key asset, as well as strong planning skills to be able to coordinate projects. You are passionate about delivering results for your organization. You are proficient in English, other languages are a plus.

Additional skills and requirements:

  • Good planning and organization skills (project management)

  • Strong analytical and data management skills

  • Able to articulate business requirements and bridge the gap with development teams and stakeholders

  • Gather user requirements, functional requirements, conduct analysis, design solutions on the platform, and establish metrics for success.

  • Assist in developing data movement strategies and implementing data cleansing/data quality tools

  • 2-4 years experience in business analysis, including financial forecasting

  • Demonstrable ability to translate business process and needs into functional requirements and solution design

  • Work across multiple time-zones

  • Experience with BI systems (PowerBI or QlikSense as an advantage), MS Office, especially Excel (pivot tables, advanced formulas) and Access, experience with SAP BPC is an advantage, experience with CRM systems (ideally

  • Strong analytical and conceptual skills, enjoying to work with numbers, accurate, attentive to details

We are looking for passionate people who aren't afraid to take smart risks, innovate and are eager to make things happen. This is an amazing opportunity to join a fast-growing company in a position with room to grow your skills and experiences in a complex, matrix and international organization.

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

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