Field Service Engineer - London & Home Counties
Job Description Summary=== BE PART OF SOMETHING BIGGER! ===
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
The Integrated Diagnostic Systems (IDS) product portfolio covers traditional microbiology products and instrumentation along with molecular products and instruments for the diagnosis of infectious diseases. The portfolio also encompasses a range of Cytology products for the preparation of slides for cytology screening as well as molecular testing for HPV.
An opportunity has arisen for an IDS field based Service Engineer covering sites in London & the Home Counties.
ABOUT THE ROLE
You will be a Field Based Service Engineer who will work as part of a team of engineers installing and executing preventive and corrective actions across the IDS product range in NHS and private microbiology labs. This will include Total Lab Automation, Blood Culture & Molecular Instruments.
Main responsibilities will include:
Commissioning & installation of instruments to agreed timescales and product specifications.
Carry out preventive maintenance to agreed schedules and quality standards.
Independently complete corrective actions of instruments whilst remaining fully compliant, by adhering to manufacturer’s guidelines and company procedures.
Ensure excellent customer experience and high Net Promoter Scores by contributing to the team vision of short response times and high uptime of instruments in order to meet SLA’s.
Produce timely, detailed and accurate service reports via an IPad based App.
Manage consignment and car stock inventory optimally to achieve accuracy and accurate stock levels.
Form strong positive relationships with your internal & external customers.
The successful candidate will have an electro-mechanical/electronic engineering background with good fault finding skills and a working knowledge of IT/Networks.
You will be a strong communicator with excellent customer service. You will be flexible in your approach to work to deliver solutions to our customers. A Growth mind-set is essential as is “a can do attitude” operating within a servant leadership model.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
To learn more about BD visit https://emea.jobs.bd.com/
Primary Work LocationGBR Winnersh - Eskdale Road
Work ShiftGB-RDG 0900-1700 35 (United Kingdom)
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