Job Description Summary

As Field Service Operations Team Leader you will lead the service team and participate to deliver high quality, efficient & professional, on time and within budget services relating to;-
• Pre & post-sales support
• Maintenance & Repair
• Inventory management
• Other Services

This is a field-based role with expected travel of 50%+

Competitive salary + company car + health insurance + bonus + pension scheme

Job Description

Main responsibilities will include:

• Build and develop a robust team with the right mind set to support the business and customer needs ensuring appropriate staffing levels to support efficient workflow to meet demand
• Define team strategies with the CSL, aligned to GCS UK strategies and local business strategies and business drivers to deliver the service provision and support revenue growth, cost savings and operational efficiencies
• Build customer relationships to provide excellent customer service and focus on growth opportunities and maintain high levels of customer satisfaction. Work closely with the commercial team to drive business growth & success, participating in account management, contract, and tender discussions together with supporting the provision of pricing and supporting tender completion
• Find opportunities of improvements (Efficiency, productivity, etc) generating cost savings and execute them in a project mode for approval from CSL prior to execution
• Responsible for managing the day-to-day aspects of the Field Service Engineers, meeting the department’s goals and targets and maintaining and continuously improving the support provided to all internal and external customers.

About you

You have experience from the Medical Device industry and experience with and are passionate about developing your team. You have commercial acuity and a background in either Production, Quality Compliance, Supply Chain or Project Management or similar, and ready to take on a role where your Change Management skills are needed and appreciated. An Engineer background is not a must, but an advantage.

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift