Job Description Summary

Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Job Description

Winnersh based with flexible remote working a few days a week

Joining a team, the Local Technical Service Support Administrator will be responsible for executing the administrative related tasks in support of the technical service operations, mastering the use of BD TS system’s applications and processes. The core responsibility for this role is to provide day to day efficient and accurate completion of all the administrative related tasks, aimed to support the effectiveness of the technical service field operations. The position reports to the Area Team Leader or to the Local Technical Service Support Office Coordinator depending on the size of office/operations.

This is a 6 month fixed term contract with potential extension.

Main responsibilities will include:

• Provide administrative support to the technical service organization and field operations in the assigned geographical territory
• Create and maintain accurately updated customers and instruments records and data quality in Service Max system, LOTS & SAP (near future) as required
• Manage technical service call flow as first point of contact for internal & external customers (phone & e-mails), also respond to incoming e-mails via central inbox within required time frame.
• Partnering with overall process involved stakeholders (FSE’s, Finance, CTSO, Sales, Systems and Business processes) in order to enhance interdepartmental effective collaboration and successfully completion of interconnected tasks
• Process master data and information records in our systems (Service Max, LOTS, LMS) and instruments order entry management and movement, according to business processes

About you

To be successful in this role you’ll need a proven administration track record in which you’ve delivered an excellent customer service to internal and external clients. In addition to being a well-developed Back office Administrator, you’ll also bring:

• Proven work experience as an operations administrator or similar.
• Excellent communication skills (verbal & written) and great customer focus is essential.
• Keen attention to detail, with an ability to spot errors.
• Strong analytical and organizational skills.
• Proficiency in using Microsoft Office applications and other systems such as LOTS/SAP, Service Max.
• High level of spoken and written English

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift